M AND R SOLUTION
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MIM-CRM · CRM, E-commerce & sales
Keep mobile customer conversations connected to the device relationship.
Explore the CRM variant of MIM for device enquiries, customer follow-up, service communication, and relationship ownership.
Contact us for pricingConfirm modules, services, and commercial terms in a written proposal.
A variant of MIM · Mobile Industries Management. Review the base and variant scope together.
Discuss the modules, users and deployment your business needs.
Built around your work
MIM-CRM concerns the continuing relationship between a mobile business and its customers. A buyer may ask about a model before purchase and later return with a warranty or service question. Evaluate the customer conversation alongside the relevant device context, while defining which staff should see commercial and service information.
A repair question or promised callback can lose its context when customer communication is separated from the device and original purchase.
Review the model, specification, and purchase intentions staff need to understand before advising a customer.
Map how a warranty or repair question reaches the right service person and how the customer receives a response.
Discuss who owns follow-ups when customers move between the showroom, service desk, and account team.
Example workflow
Review the enquiry and the device or model associated with the conversation.
Identify the sales or service owner and the information they need.
Check whether the promised customer action was completed and understood.
Operational visibility
Bring the fields, reporting periods, and examples your team uses. Agree the available formats and any additional report work in the implementation scope.
Before you decide
Its focus is the customer relationship. Review job intake, technical work, and parts separately within the MIM configuration rather than assuming a CRM conversation is a repair record.
Reminder rules, delivery channels, consent, and provider costs need confirmation. Bring the customer communication examples you want the team to demonstrate.
Bring a representative business example for MIM-CRM, including a correction or exception. Review the steps on this page with the team and agree which are supported by the proposed release, configuration, and services.
Request a proposal listing the selected modules, users, locations, deployment, migration, training, and support. Ask for taxes and ongoing charges to be itemised, with acceptance criteria and responsibilities agreed before implementation.
Configuration & support
Choose a configuration with clear responsibilities and commercial terms.
Confirm modules, users, branches, integrations and deployment requirements in your proposal. Displayed prices apply to the listed configuration.
Ask us to itemise taxes, hosting, migration, training and ongoing support. Support, updates and annual maintenance, where applicable, depend on your purchased plan and signed agreement.
Your next step
Discuss Mobile Industries — CRM variant, review your requirements, and agree the configuration, services, and next steps with our team.
